Service delivery today goes beyond just fixing problems — it’s about exceeding customer expectations, optimizing resources, and delivering value at every touchpoint. But generic ERP systems often lack the flexibility and depth to support modern service operations.
That’s why more service providers are moving to Infor ERP — a purpose-built platform designed to streamline service processes while enhancing customer experiences.
Service-based businesses are under growing pressure to respond faster, resolve issues proactively, and operate more efficiently — all while maintaining profitability. Infor ERP brings together field service management, workforce planning, contract management, and real-time analytics in one cohesive system, helping service providers elevate operations from reactive to strategic.
Simplify Service Operations from End to End Infor ERP enables service businesses to manage the entire service lifecycle with ease:
- Work Order Management: Schedule, assign, and monitor service jobs in real time.
- Field Technician Dispatch: Route the right technician to the right job with mobile access and GPS tracking.
- Service Contracts & Warranty Tracking: Manage entitlements, renewals, and SLAs without manual effort.
- Billing & Invoicing: Automate service billing based on labor, materials, and contracts.
When every part of your operation is connected, your service team becomes a well-oiled machine.
Empower Field Technicians with Modern Tools Your field workforce is your frontline — and Infor ERP gives them what they need to succeed:
- Mobile access to customer history, parts availability, and job instructions
- Real-time updates from the field to the back office
- Simplified reporting and job closure workflows
With the right tools in their hands, technicians deliver better outcomes — and happier customers.
Deliver Better Customer Experiences Infor ERP helps service providers build loyalty and trust by:
- Reducing response times and improving first-time fix rates
- Keeping customers informed through status updates
- Providing consistent service quality backed by performance metrics
Every interaction becomes an opportunity to impress and retain your customers.
Scalable, Industry-Specific, Ready for Growth Infor ERP is designed for service businesses of all sizes:
- Preconfigured features for service workflows
- Cloud-based scalability and secure access from anywhere
- Embedded CRM, finance, and inventory capabilities within the core ERP
You don’t need to build a custom system from scratch — Infor ERP already understands how service organizations work.
Discover the Infor ERP Advantage From dispatch to billing, Infor ERP helps service providers streamline operations, boost productivity, and deliver exceptional customer experiences.
Ready to elevate your service delivery? Let’s talk about how Infor ERP can support your team.